9 Customer Service chat communities
Updated 2/1/2025
Customer Success Leadership Network
on slack
Customer Success Leadership Network is a self-organized group of CS executives, consultants, and practitioners dedicated to creating CS content and connecting CS leadership. They stress that everyone is welcome to participate, even if you’re not a CS leader specifically.9K members
ChatEventsNewsletterJobs15 views / month
Support Driven
on slack
Support Driven is an online customer service community dedicated to customer support as a career. Their online community is based in Slack and has over 10,000 CS professionals. Support Driven excels at pushing the thought that customer service is an essential part of driving business growth. With thousands of CX professionals thinking the same thing, Support Driven is the place to find support with anything related to customer service.10K members
ChatEventsNewsletter15 views / month
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Stackd
Stackd is a 1-on-1 mentorship community for GTM folk. We connect early-career employees in Sales, Customer Success, RevOps & Product Marketing with leaders at top SaaS scaleups to support their career growth.250 members
ChatPairingJobsPaidCourses7 views / month
Zendesk Community
on slack
Your virtual hub connecting you with our community, product training and other startup resources. Slack is a great way to get real-time, meaningful engagement with founders, leaders, and makers. Our active community regularly hosts live Q&A’s and shares best practices with Zendesk.Chat7 views / month
National Customer Service Association
Since 1996, the National Customer Service Association (NCSA) has been THE global membership organization that equips you with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA provides many valuable tools to members and non-members alike, offering support and guidance with marketing, customer relations, and employee training and education.82K members
ChatPerksEventsNewsletterJobsPaidCourses8 views / month
Visiativ Customer Service Club
Make customer satisfaction your priority with the Customer Service Club. This community helps you to transform your customer service with digital solutions that empower you to unleash your service offering: customer platforms, technical documentation sharing, spare parts catalogues, stock monitoring, out-call management, and more. Meet with other members, share your experience and learn to transform your after-sales services.ChatEventsNewsletterJobs7 views / month
CS in Focus
on slack
CS in focus slack community is a great place for customer service professionals to network, collaborate, and learn from each other. With over 3,000 members, it’s one of the largest and most active customer service-focused slack communities out there. In addition to networking and collaboration, the CS in focus slack community also offers members access to exclusive content, discounts, and resources.3K members
ChatPerksEvents9 views / month
Crutchfield on Customer Service
on substack
An online customer service community by Robert A. Crutchfield, a Linkedin Customer Service Top Voice. Features include chats, articles, and podcast episodes.10 members
ChatNewsletterPaid6 views / month
Customer Success Network
Customer Success Network is a peer-learning community is a workplace community of over 6000 members with 17,000 members on LinkedIn. The community offers a great avenue to learn from and connect with other customer success professionals. The community offers a variety of resources, including articles, guides, webinars, and more, to help you be successful in your role. In addition, the community provides a platform for networking and collaboration, so you can share best practices and ideas with others in the field.17K members
ChatEvents5 views / month
FAQ
Community size
- Tiny: 1 communities (<20 members)
- Small: 0 communities (20-100 members)
- Medium: 1 communities (100-1,000 members)
- Large: 2 communities (1,000-10,000 members)
- Huge: 3 communities (10,000-100,000 members)
- Massive: 0 communities (100,000-1M members)
- Gigantic: 0 communities (1M+ members)
Community features
- 9Live ChatReal-time chat for members
- 6Online/Offline EventsHosts online or offline events
- 5NewsletterPublishes a member or topic newsletter
- 4Job BoardIncludes jobs, hiring, or opportunity posts
- 3Paid CommunityHas a paid membership or premium tier
Community platforms
- Slack: 4 communities
- Reddit: 2 communities