National Customer Service AssociationSince 1996, the National Customer Service Association (NCSA) has been THE global membership organization that equips you with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA provides many valuable tools to members and non-members alike, offering support and guidance with marketing, customer relations, and employee training and education.
Quality TribeQuality Tribe is a customer service community and an online forum with CX professionals from all corners of the customer service world, from general support agents to managers, QA coordinators, and support team leads. Quality Tribe lets you: 1. Connect with and learn from experienced customer service professionals.; 2. Follow the topics that interest you the most.; 3. Ask questions and share ideas.ForumPerksEventsJobsCourses
The CSM ForumForum for Customer Service Managers & Professionals is a community of customer service professionals who share ideas, advice, and best practices. The forum is a great place to ask questions, get advice, and learn from others in the field. The forum is moderated by customer service experts who are available to answer your questions and help you troubleshoot issues. The moderators also keep the forum organized and up-to-date with the latest information on customer service trends and developments.
Visiativ Customer Service ClubMake customer satisfaction your priority with the Customer Service Club. This community helps you to transform your customer service with digital solutions that empower you to unleash your service offering: customer platforms, technical documentation sharing, spare parts catalogues, stock monitoring, out-call management, and more. Meet with other members, share your experience and learn to transform your after-sales services.ChatEventsNewsletterJobs
Customer Success NetworkCustomer Success Network is a peer-learning community is a workplace community of over 6000 members with 17,000 members on LinkedIn. The community offers a great avenue to learn from and connect with other customer success professionals. The community offers a variety of resources, including articles, guides, webinars, and more, to help you be successful in your role. In addition, the community provides a platform for networking and collaboration, so you can share best practices and ideas with others in the field.
All Customer Service communities
A diverse array of online communities caters to individuals engaged in customer service, providing a valuable platform for professionals to connect, share insights, and seek advice. Those navigating the dynamic field of customer service may join these communities to exchange best practices, troubleshoot challenges, and stay abreast of industry trends. The reasons for participation vary, with some seeking mentorship, others sharing success stories, and some using the space to vent and find empathy during particularly challenging interactions. The communities often exhibit a spectrum of expertise levels, from novices seeking foundational knowledge to seasoned professionals discussing advanced strategies. Additionally, the communities can differ in tone, some being more formal and focused on industry standards, while others adopt a more casual atmosphere, emphasizing camaraderie and shared experiences in the customer service realm. Overall, these online forums serve as invaluable hubs for fostering professional growth, mutual support, and the continuous enhancement of customer service practices.