Online Communities for Customer Service Reps12
CS in Focus
on slackCS in focus slack community is a great place for customer service professionals to network, collaborate, and learn from each other. With over 3,000 members, it’s one of the largest and most active customer service-focused slack communities out there. In addition to networking and collaboration, the CS in focus slack community also offers members access to exclusive content, discounts, and resources.
Customer Success Leadership Network
on slackCustomer Success Leadership Network is a self-organized group of CS executives, consultants, and practitioners dedicated to creating CS content and connecting CS leadership. They stress that everyone is welcome to participate, even if you’re not a CS leader specifically.
on redditWelcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue.
on slackYour virtual hub connecting you with our community, product training and other startup resources. Slack is a great way to get real-time, meaningful engagement with founders, leaders, and makers. Our active community regularly hosts live Q&A’s and shares best practices with Zendesk.Chat
National Customer Service AssociationSince 1996, the National Customer Service Association (NCSA) has been THE global membership organization that equips you with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA provides many valuable tools to members and non-members alike, offering support and guidance with marketing, customer relations, and employee training and education.
Quality TribeQuality Tribe is a customer service community and an online forum with CX professionals from all corners of the customer service world, from general support agents to managers, QA coordinators, and support team leads. Quality Tribe lets you: 1. Connect with and learn from experienced customer service professionals.; 2. Follow the topics that interest you the most.; 3. Ask questions and share ideas.ForumPerksEventsJobsCourses
The CSM ForumForum for Customer Service Managers & Professionals is a community of customer service professionals who share ideas, advice, and best practices. The forum is a great place to ask questions, get advice, and learn from others in the field. The forum is moderated by customer service experts who are available to answer your questions and help you troubleshoot issues. The moderators also keep the forum organized and up-to-date with the latest information on customer service trends and developments.
Visiativ Customer Service ClubMake customer satisfaction your priority with the Customer Service Club. This community helps you to transform your customer service with digital solutions that empower you to unleash your service offering: customer platforms, technical documentation sharing, spare parts catalogues, stock monitoring, out-call management, and more. Meet with other members, share your experience and learn to transform your after-sales services.ChatEventsNewsletterJobs
on slackSupport Driven is an online customer service community dedicated to customer support as a career. Their online community is based in Slack and has over 10,000 CS professionals. Support Driven excels at pushing the thought that customer service is an essential part of driving business growth. With thousands of CX professionals thinking the same thing, Support Driven is the place to find support with anything related to customer service.
Crutchfield on Customer Service
on substackAn online customer service community by Robert A. Crutchfield, a Linkedin Customer Service Top Voice. Features include chats, articles, and podcast episodes.(1)
Customer Success NetworkCustomer Success Network is a peer-learning community is a workplace community of over 6000 members with 17,000 members on LinkedIn. The community offers a great avenue to learn from and connect with other customer success professionals. The community offers a variety of resources, including articles, guides, webinars, and more, to help you be successful in your role. In addition, the community provides a platform for networking and collaboration, so you can share best practices and ideas with others in the field.
on redditFor discussions on the topic of Customer Service.