About r/CustomerService
For discussions on the topic of Customer Service
The community at a glance
r/CustomerService is a Subreddit for Customer Service Reps with roughly 55K members. It uses a forum format for communication. It is the 3rd largest community in the Customer Service topic page.
Roughly 14K members have joined in the past year. Popular discussion topics include Customer Service, Hate, and Worst. Common discussion themes are Pain & Anger and Advice Requests.
Community Topics
Community Features
This community has a forum
Subreddit Analysis
via GummySearchMember growth over time
All time (yearly)
- 2013: 414 members
- 2014: 203 members
- 2015: 130 members
- 2016: 226 members
- 2017: 480 members
- 2019: 3K members
- 2021: 4K members
- 2022: 2K members
- 2023: 5K members
- 2024: 19K members
- 2025: 11K members
- 2026: 8K members
Past year (monthly)
- Aug: 1K members
- Sep: 761 members
- Oct: 1K members
- Nov: 1K members
- Dec: 765 members
- Jan: 886 members
- Feb: 1K members
- Mar: 2K members
- Apr: 1K members
- May: 1K members
- Jun: 1K members
- Jul: 372 members
Themes
- Pain & Anger15 posts in the past month
- What’s up with customers threatening to get you in trouble for not breaking the rules for them?
- Honestly the state of modern customer support is just depressing
- Hey im a house keeper at a campground and got screamed at.
#115Pain & AngerWhat’s up with customers threatening to get you in trouble for not breaking the rules for them? · Honestly the state of modern customer support is just depressing · Hey im a house keeper at a campground and got screamed at. - Advice Requests4 posts in the past month
- How to handle customers who don't understand porch pickup?
- Advice please on deliberately rude customer
- Some thoughts on customer service and disputes. Share your experience.
#24Advice RequestsHow to handle customers who don't understand porch pickup? · Advice please on deliberately rude customer · Some thoughts on customer service and disputes. Share your experience. - Solution Requests1 post in the past month
- Wasted two months on a chatbot that couldn't handle basic guest question, looking for a real ai for hotels
#31Solution RequestsWasted two months on a chatbot that couldn't handle basic guest question, looking for a real ai for hotels
Topics
- Customer Service31 posts in the past month
- Increased non-US customer service reps
- Will be taking a ‘ live technical testing’ for a remote based customer service position. Any idea of how the testing process goes? (I’ve no prior experience in customer service)
- Customer Service on the phone at Ulta
#131Customer ServiceIncreased non-US customer service reps · Will be taking a ‘ live technical testing’ for a remote based customer service position. Any idea of how the testing process goes? (I’ve no prior experience in customer service) · Customer Service on the phone at Ulta - Hate24 posts in the past month#224Hate
- Worst22 posts in the past month#322Worst
- Annoying15 posts in the past month#415Annoying
- Tired12 posts in the past month#512Tired
Community Reviews
Frequently asked questions
- Who is r/CustomerService for?
- Best for Customer Service Reps enthusiasts looking for a Reddit-based community with forum discussion.
- Is r/CustomerService free to join?
- This listing is not marked as paid-only. Access rules and any fees are decided by the community.
- How many members does r/CustomerService have?
- Roughly 55K members, based on figures reported by the community or its host. Member counts are approximate and change over time.
- What platform is r/CustomerService on?
- r/CustomerService runs on Reddit. Reddit communities (or "subreddits") are forum-based groups on the popular social news aggregation, web content rating, and discussion website Reddit. Reddit is commonly known as "the front page of the internet". Users submit content to the site such as links, text posts, and images, which are then voted up or down and discussed by other members. From investing Reddit communities, to professional ones, to ones just for laughs, you're likely to find a community for you on Reddit.
- What topics does r/CustomerService cover?
- On the Hive Index, r/CustomerService is organized under Customer Service Reps.
- How do I join r/CustomerService?
- You can join r/CustomerService by clicking this link, or pressing the "Go to community" button above.
- What are the Customer Service communities like?
- Communities for customer support and customer success professionals to share resources, discuss best practices, and advance their careers. Slack is the dominant platform, with active communities hosting the most engaged customer success and support practitioners.
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