CS in Focus
on slackCS in focus slack community is a great place for customer service professionals to network, collaborate, and learn from each other. With over 3,000 members, it’s one of the largest and most active customer service-focused slack communities out there. In addition to networking and collaboration, the CS in focus slack community also offers members access to exclusive content, discounts, and resources.
Customer Success Leadership Network
on slackCustomer Success Leadership Network is a self-organized group of CS executives, consultants, and practitioners dedicated to creating CS content and connecting CS leadership. They stress that everyone is welcome to participate, even if you’re not a CS leader specifically.
on slackYour virtual hub connecting you with our community, product training and other startup resources. Slack is a great way to get real-time, meaningful engagement with founders, leaders, and makers. Our active community regularly hosts live Q&A’s and shares best practices with Zendesk.Chat
on slackSupport Driven is an online customer service community dedicated to customer support as a career. Their online community is based in Slack and has over 10,000 CS professionals. Support Driven excels at pushing the thought that customer service is an essential part of driving business growth. With thousands of CX professionals thinking the same thing, Support Driven is the place to find support with anything related to customer service.
All Customer Service communities
A diverse array of online communities caters to individuals engaged in customer service, providing a valuable platform for professionals to connect, share insights, and seek advice. Those navigating the dynamic field of customer service may join these communities to exchange best practices, troubleshoot challenges, and stay abreast of industry trends. The reasons for participation vary, with some seeking mentorship, others sharing success stories, and some using the space to vent and find empathy during particularly challenging interactions. The communities often exhibit a spectrum of expertise levels, from novices seeking foundational knowledge to seasoned professionals discussing advanced strategies. Additionally, the communities can differ in tone, some being more formal and focused on industry standards, while others adopt a more casual atmosphere, emphasizing camaraderie and shared experiences in the customer service realm. Overall, these online forums serve as invaluable hubs for fostering professional growth, mutual support, and the continuous enhancement of customer service practices.