Slack Groups for Customer Service Reps

FAQ

What are customer service communities?

Communities for customer support and customer success professionals to share resources, discuss best practices, and advance their careers. Slack is the dominant platform, with active communities hosting the most engaged customer success and support practitioners.

How many Customer Service slack groups are listed on Hive Index?

Hive Index lists 4 Customer Service slack groups on Slack. Most listings with size data are large (50%) or huge (25%). We only have a handful of listings so far, so treat these numbers as directional. The main Customer Service topic page covers every platform we track for this topic.

What features do these slack groups include?

Live Chat is the most common (100%). Others that show up often include online/offline events and newsletter. Use the feature filters above the list to narrow results.

Are customer service slack groups free to join?

All 4 listings on this page are free to join (no paid membership or application gate listed). Access rules can still change on the community side.

Which customer service slack groups are most popular on Hive Index?

On Hive Index, the default Popular sort surfaces Zendesk Community, CS in Focus, Customer Success Leadership Network, and Support Driven first. Popularity reflects visitor interest in communities on the site, not a universal quality score. Use the sort menu for Ratings, Largest, or Newest.

How does Hive Index collect and rank listings?

Listings are submitted by community builders and researchers, reviewed for topic relevance, and updated with platform, feature, member, review, and traffic data where available. Member counts are approximate. Popular reflects visitor interest in communities on the site, with richer profiles breaking ties. Ratings, Largest, and Newest use review scores, reported member counts, and listing age instead.

When was this list last updated?

This page was last updated 12/3/2023, based on the most recent change to the topic or its listings. We refresh entries when communities are submitted, claimed, or reviewed, and we update member counts, features, and traffic data on an ongoing basis.