What are customer service communities?

Communities for customer support and customer success professionals to share resources, discuss best practices, and advance their careers. Slack is the dominant platform, with active communities hosting the most engaged customer success and support practitioners.

Where do most customer service communities live?

Independent Platforms is the most common platform in this report (50% of 14 listings).

Are most of these communities free?

79% are free to join. The rest require payment, an application, or both.

How big is a typical customer service community?

Among listings with public size data, the average is 98K members and the median is 14K. The median is usually the better signal for a typical group because a few large ones inflate the average.

What do these communities usually include?

Live Chat is the most common (64%). Others that show up often include online/offline events, job board, and newsletter.

How does Hive Index collect this data?

Listings are submitted by community builders and researchers, reviewed for relevance, and updated with platform, feature, member, review, and traffic data where available.

Where can I see the full list?

The full directory is on Hive Index's Customer Service topic page, where you can filter by platform, size, features, and more.

Customer Service Communities Report: Stats, Platforms,...

Executive Summary

We analyzed 14 customer service communities listed on Hive Index to understand where people gather, what these groups offer, and which communities attract the most interest.

The big picture: In this smaller sample, customer service listings cluster on Independent Platforms, while a few large groups pull member averages up.

Source: Hive Index community database · Updated 2026-06-08

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Communities: 14
Platforms: 3
Avg members: 98K
Median members: 14K

Where Customer Service Communities Are Hosted

Independent Platforms
7(50%)
Slack
4(29%)
Reddit
2(14%)

Format mix

Forum / feed-based
9(64%)
Chat communities
4(29%)
Media / newsletter
1(7%)

Forum / feed-based is most common (64%), but chat communities is also well represented (29%).

Independent Platforms leads (50% of listings).

Audience Size & Access

Community size

Tiny
<20 members
1(7%)
Small
20-100 members
0(0%)
Medium
100-1,000 members
1(7%)
Large
1,000-10,000 members
2(14%)
Huge
10,000-100,000 members
5(36%)
Massive
100,000-1M members
1(7%)
Gigantic
1M+ members
0(0%)

4 communities have unknown member counts.

Free vs paid

The average is much higher than the median (98K vs 14K), which usually means a few large groups are pulling the average up.

How Customer Service Differs From Other Categories

Customer Service is smaller, and more chat-heavy, compared with typical Hive Index topics.

Metric	Customer Service	Hive Index average
Free to join	79%	85%
Median members	14K	25K
Average members	98K	669K
Paid or apply-to-join	21%	15%
Live chat	64%	38%
Topic pageviews / mo	135	714

Feature Mix

Common features appear in at least 15% of listings.

Common Features

Live Chat
64%
Online/Offline Events
57%
Job Board
43%
Newsletter
43%
Forum
36%
Courses
21%
Member Perks
21%
Paid Community
21%

Niche Features

Pairing
7%

Live Chat appears on 64% of listings.

What Visitors Click

Outbound clicks / mo: 16

Platform supply vs. clicks

Platform	Communities	Share of communities	Outbound clicks	Share of clicks
Independent Platforms	7	50%	2	13%
Slack	4	29%	12	75%
Reddit	2	14%	2	13%

Share is calculated within this topic.

Slack gets 75% of clicks but only 29% of listings, so visitors click it more than you'd expect from supply alone.

Most-clicked formats

Chat communities
12(75%)
Forum / feed-based
4(25%)

Most-clicked features

Live Chat
14(88%)
Online/Offline Events
7(44%)
Job Board
4(25%)
Newsletter
4(25%)
Member Perks
3(19%)
Courses
2(13%)

Most-clicked size ranges

Large
5(31%)
Huge
2(13%)
Massive
2(13%)
Medium
2(13%)

Top-clicked listings

Zendesk Community
5(31%)
CS in Focus
3(19%)
Support Driven
2(13%)

Most clicks go to chat communities and forum / feed-based communities.

Community Quality & Ratings

Only 1 community has ratings so far, so read this as a small sample.

4.0 average rating across 1 community.

Rated examples

Crutchfield on Customer Service
substack · 4.0 stars · 10 members

Methodology & FAQ

Methodology

This report uses communities in the Hive Index database tagged as Customer Service. We exclude removed or suppressed listings. Member counts, traffic, features, reviews, and ratings may vary by source and are updated periodically.

•We only have a handful of listings so far, so treat these numbers as directional.
•Last updated 2026-06-08

FAQ

: Communities for customer support and customer success professionals to share resources, discuss best practices, and advance their careers. Slack is the dominant platform, with active communities hosting the most engaged customer success and support practitioners.
: Independent Platforms is the most common platform in this report (50% of 14 listings).
: 79% are free to join. The rest require payment, an application, or both.
: Among listings with public size data, the average is 98K members and the median is 14K. The median is usually the better signal for a typical group because a few large ones inflate the average.
: Live Chat is the most common (64%). Others that show up often include online/offline events, job board, and newsletter.
: Listings are submitted by community builders and researchers, reviewed for relevance, and updated with platform, feature, member, review, and traffic data where available.
: The full directory is on Hive Index's Customer Service topic page, where you can filter by platform, size, features, and more.

Keep exploring

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All Customer Service communities

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